Shipping policy
Thank you for shopping with Stave & Steel Co. We take pride in carefully packaging and shipping each order to ensure it arrives in excellent condition.
Processing Time
● Most orders are processed within 2–5 business days.
● Custom, made-to-order, or personalized items may require additional processing time. Estimated production times will be noted on the product page when applicable.
● Orders are processed Monday through Friday, excluding holidays.
Shipping Rates
Shipping charges are calculated at checkout based on the order’s weight, dimensions, destination, and selected shipping method.
Occasionally, we may offer free shipping promotions. These promotions apply only during the advertised period and under the stated terms.
Shipping Carriers
We ship using reputable carriers such as USPS, UPS, and other available shipping providers. Carrier selection may vary depending on package size, weight, and destination.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information if available.
Delivery Times
Estimated delivery times begin after your order has been processed and shipped. Delivery times vary depending on your location and the shipping service selected at checkout.
Please note that weather, holidays, carrier delays, or other circumstances beyond our control may affect delivery times.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is provided and the package is returned to us, the customer is responsible for any additional shipping charges required to resend the order.
Damaged or Lost Shipments
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the product, packaging, and shipping label so we can assist you.
If your package appears lost in transit, please contact us. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Multiple Items
Some orders may arrive in multiple packages depending on product availability, size, or shipping requirements.
Local Pickup
Local pickup is not currently available unless otherwise announced.
Questions
If you have any questions regarding your order or shipping, please contact us at:
Email: staveandsteelco@gmail.com
We appreciate your support of Stave & Steel Co. and thank you for choosing handcrafted products made with care.